Frequently Asked Questions

How much time does it take to deliver my product?

We prepare your orders in 2-3 days and shipping takes 4-8 business days. This means your estimated delivery day, changing around 7-15 days all around the world.

How can I imagine product sizes?

We calculate all product diameters for every product. You can find all measurements in the description as grams, inch, and cm.
Also, you can always look at reviews photos! We have a lot of customers and photo reviews for almost every product. We’re updating the listing photos too.

What’s your exchange and refund process?

For every exchange return for a piece of jewelry. As soon as we receive the package, the process begins to send you a new one, with the shipping costs to be charged to the customer.

Can I use it on water, is it durable for weather conditions?

Our 925K Sterling Silver products are very durable! That’s why you can be sure about the quality. But we don’t recommend using showers, swimming or gym for long time use.
But “plated” collections are so much more sensitive than oxidized silver products. You should be careful when you use it, it can be damaged easily.

How can I clean my product?

You can use a medium toothbrush to clean it, but remember to be gentle!

How can I measure my ring size?

We’ve size chart photos and you can find them online too, but the best way for
measuring your finger size is a local jewelry shop. If you have a jewelry shop in your town, learning from specialists probably will be best!